Shipping

Quick Ship and Expedited orders receive priority handling. Orders placed after 3:00 p.m. Eastern Time will be processed by the following business day.

If you need a package to arrive by a specific date, please contact us at: chris@woodentoys.com for an estimated delivery date.
 
Sorry, but we are unable to ship to HAWAII, ALASKA, PUERTO RICO, GUAM, or APO/AFO as these locations are cost prohibitive.

Wooden Toys.com ships via the U.S. Postal Service, and UPS depending on weight and destination.

If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method.

Most orders are processed and shipped within 1-2 business days and will arrive within 2-5 days after shipping, depending on weight and destination. We will e-mail you with a tracking number once your order ships. 

If you need your package by a specific date, please leave a note in the "Comments" section when checking out, and be sure to select a shipping upgrade if necessary.

See the following map for estimated shipping times from our warehouse in Massachusetts:

Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. 

Currently, WoodenToys.com does not ship internationally.

INCORRECT SHIPPING ADDRESS

Wooden Toys.com does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, or if a package must be intercepted with an address correction, customer is responsible for charges to re-ship. UPS charges $14.00 for an address correction and re-delivery.

 

PACKAGE NOT RECEIVED

If the tracking information indicates that your order was delivered but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.

If your order was shipped via US Postal Service:

We suggest that you call or visit your local post office with the tracking number and ask to speak with the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.

The sooner you speak to the postmaster, the better. The more time that passes, the harder it will be for the carrier to remember the delivery details

If your order was shipped UPS:

Call UPS at 800-742-5877 with the tracking number to report non-receipt of package so that an investigation can be started.

If the tracking information shows the item was returned to us, please email chris@woodentoys.com. Your shipping address may have been entered incorrectly, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.