FAQ

Frequently Asked Questions:

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express and PayPal. In addition, we accept express payment through Amazon Pay, Google Pay and Apple Pay.

 Do you charge sales tax?

We are required to charge sales tax on orders shipped within the Commonwealth of Massachusetts.

 Do you offer gift-wrapping?

 No, unfortunately we do not offer gift-wrapping.

 When will my order ship?

 In stock items ship within 24 hours. Orders placed before 3PM EST ship the same day. Orders received before 11AM EST on Saturday ship that day. Orders received on Sunday ship on Monday. In general, you should expect your order within 2-3 days.

Large toys are shipped directly from the manufacturer and can take extra processing time. These items will be shipped FedEx and you will receive a tracking number within 24 hours for items that are in-stock. Please allow 4-6 days for your order to be delivered.

 Do you offer order tracking?

 Yes, all of our shipments are tracked and you should receive an email when your order begins to move through our carrier. If you do not receive a tracking number, simply request a tracking number to be re-sent.

Have a question that was not answered?:

Chris@woodentoys.com